Skip to main content
Stuart
Helper ⭐️⭐️
February 1, 2024
New Idea

Ability to Flatten Survey/Create Survey Object when Survey is Activated

Related products:CS Surveys & NPS Management
  • February 1, 2024
  • 1 reply
  • 21 views

Hi folks,

 

I require to build a solution requiring actions in Rules Engine based on survey response values.  Surveys don’t appear to be flattened/object created until responses are received.  I tried the solution provided in this community post 

but received emails advising “your request to flatten [survey name] is failed”

 

This then requires part of a solution (the survey) to be deployed and live, before additional actions in the solution can be built.  Is there something i’m missing here?

 

The ask would be: “once a survey is activated, it is automatically flattened, creating the survey object which can then be used within other features in Gainsight.

1 reply

Stuart
StuartAuthor
Helper ⭐️⭐️
February 1, 2024

Grateful to @heather_hansen for confirming even though the emails received advise the flattening failed, the process works!  I guess the idea would be to update the logic behind the email to confirm if the object is created, it shows as successful!