Skip to main content
Joo Park
Contributor ā­ļø
September 27, 2023
New Idea

Ability to have more than 1 CTA type share status without adding to global list

Related products:CS Cockpit & Playbooks
  • September 27, 2023
  • 0 replies
  • 26 views

As we have more departments adopting to Gainsight tool, we have a need to have certain status values needed on certain CTA types, not all (global). There is no way to do this without creating a new status for each of the CTA types that need this status. We have set upĀ rules and bots reading off status values and this makes it difficult to have more multiple values instead of one. I mean, how many creative ways can you say ā€œcall scheduledā€?