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Gainsight Employee ⭐️
nheller
Gainsight Employee ⭐️
May 13, 2022
New Idea

Ability to hide relationships in search

Related products:CS Other Features
  • May 13, 2022
  • 6 replies
  • 151 views

Currently in Relationship search configuration you are able to add additional fields to search by, but you are not able to remove the default fields. 

 

Customer use case for this is that they are only initially configuring the relationships, they are not being used yet and would like to hide the relationships until end users are using this feature. 

    6 replies

    darkknight
    darkknight
    Expert ⭐️
    May 13, 2022

    Very confusing to have Relationships pop up in the search.  It may be nice for certain configurations/use cases, but not for every use case.  Should be able to disable the relationships from being in the search.

     

    Also Hard to understand why there is a toggle switch if you’re not allowed to toggle. 

     

     

     

    Jeff Kirkpatrick
      bradley
      bradley
      Expert ⭐️
      May 13, 2022

      @gopal_rao_kallepu another idea to answer your question here: 

      :)

      anirbandutta
      anirbandutta
      Expert ⭐️
      May 16, 2022

      +@gopal_rao_kallepu on this thread

      It's an opportunity for engagement
      jessicatang
      jessicatang
      Contributor ⭐️⭐️⭐️⭐️
      October 30, 2023

      +1 to this because it is a huge pain point for our users when searching for their respective relationship on a company. Unfortunately, this is exacerbated because of the number of companies that we have with the same/similar names. It becomes difficult to ensure they are selecting the correct Company + Relationship. 

      cankney
      cankney
      Contributor ⭐️⭐️⭐️
      June 12, 2024

      +1 on this. My current use case - We used Relationships in the past but no longer use them. I’m going through and cleaning up/removing them, but it would be nice to be able to turn off the search functionality so that no one navigates into them before I do the actual record removal.

        alizee
        alizee
        VIP ⭐️⭐️⭐️⭐️⭐️
        April 9, 2025

        Same as ​@cankney . 

        The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
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