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katie_b
katie_b
Helper ⭐️
May 31, 2022
New Idea

Ability to in line edit fields in User Management

Related products:CS Authentication & User Management
  • May 31, 2022
  • 4 replies
  • 80 views

When auditing our users in User Management, it would be really nice to be able to filter our user list and then quickly update license types or other important fields right from the list view instead of having to click into and edit each individual record.

    4 replies

    Kartheek
    Gainsight Employee ⭐️
    Kartheek
    Gainsight Employee ⭐️
    May 5, 2023

    @katie_b  bulk assignment of license is available through filter, any specific thing you are looking here?

     

     

    tammy_c
    Contributor ⭐️⭐️⭐️⭐️
    January 21, 2025

    I’d like to add that it would be helpful to allow editing of some user fields by end users also. For example, we have custom fields like which CSM team they are on which would be better maintained by them directly.

      alizee
      alizee
      VIP ⭐️⭐️⭐️⭐️⭐️
      August 14, 2025

      Hi ​@tammy_c you may want to upvote the below idea which specifically relates to your ask as the above is on in-line edit for admins. 
       

       

      The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.
        Carol_Keyes
        Carol_Keyes
        Helper ⭐️
        August 14, 2025

        While I don’t think I have the same use case for assigning licenses, I do think this would be really valuable for many other user attribute fields, such as role, team, or custom fields. One that we created is Preferred Name and being able to edit that from an admin dashboard/report would make processing requests so much easier. 

        Carol Keyes
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