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We were recently building out a multi-question survey engagement and noticed that the Editor panel was missing almost all of the typical editing capabilities that are available in all other engagement types. We were trying to insert an image into the last step of the survey engagement but there was no option to insert an image. I reached out to support and was told that this is not a bug and that there is no ability to insert images into survey engagements. Having the typical editing capabilities would be super valuable, especially in scenarios where you want to include a final “Thank You” step so you can personalize it or announce upcoming releases/webinars/etc.  

Hi @corey.henningsen! While the design is admittedly different, you’ll still be able to access rich text editing (including images) by double-clicking on your multi-question survey step. Here’s a video showing this process in action. 


New IdeaCurrent Behaviour

Thank you so much for this information @broghanzwack ! I’m glad to see there’s a way to accomplish this, even if it’s not super intuitive due to different design. You may consider relaying this to Gainsight support as I was told there was no way to accomplish this in my support ticket.