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Contributor ⭐️⭐️
May 9, 2025
Open

Ability to manual unsubscribe users in Customer Communities backend

Related products:CC Notifications & Subscriptions

In order to help our team maintain legal compliance, we would like to have an option to unsubscribe users from email campaigns in the backend. While users can opt out of these emails, if they’ve already unsubscribed from our company’s marketing emails, by law we cannot send any Lucid campaign emails to them again. 

If you are encountering the same issue, check out this thread for workaround recommendations: 

 

3 replies

Product Manager
March 16, 2026
New Idea→Open
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Contributor ⭐️⭐️
October 7, 2026

Adding in a note that this is an important feature for our company as well. We have a good percentage of our users in EMEA and Dach/Nor and are particularly sensitive in ensuring we are compliant with email rules. The ability to manually unsubscribe users would alleviate a lot of risk on our part!

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Contributor ⭐️⭐️
October 15, 2026

I love this idea. It would save so much time and keep our company protected. 

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