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Contributor ⭐️⭐️
May 9, 2025
Open

Ability to manual unsubscribe users in Customer Communities backend

Related products:CC Notifications & Subscriptions
  • May 9, 2025
  • 1 reply
  • 46 views

In order to help our team maintain legal compliance, we would like to have an option to unsubscribe users from email campaigns in the backend. While users can opt out of these emails, if they’ve already unsubscribed from our company’s marketing emails, by law we cannot send any Lucid campaign emails to them again. 

If you are encountering the same issue, check out this thread for workaround recommendations: 

 

1 reply

Product Manager
March 16, 2026
New Idea→Open