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Ekta Kumari
Contributor ⭐️
March 17, 2021
New Idea

Ability to Mark "cc" in Email Engagement

Related products:PX Engagements
  • March 17, 2021
  • 3 replies
  • 70 views

Customer ask : If we can have the ability to mark in cc to a cross-functional team for email engagement. This will help them to increase the visibility for other team.  

 

For example: In case the product team have triggered an email engagement for all the Admin users they would like to mark in CC the associated CSM. 

 

If we can have cc option in email setting. 

 

3 replies

sai_ram
Expert ⭐️⭐️
March 17, 2021

@Ekta Kumari Thank you for sharing the customer ask here. Redirecting this to the product team.  

Contributor ⭐️⭐️
April 17, 2022

Hey Gainsight team - Any updates on this one? 

aharkut
Gainsight Employee ⭐️
Gainsight Employee ⭐️
April 19, 2022

Hi @Ekta Kumari and @YarivZur , we have added this to our roadmap.