Parked
Ability to merge 2 accounts into 1 from Control
There are multiple use cases for such a feature:
- Authentication methods conflict resulting in a same person having 2 accounts, example:
(Which also happens to be a question around merging accounts).
- A community manager/ staff at community company leaving resulting in lost mentions and need to explain the situation to members example:
In both cases merging/ consolidating the activity of both users into one single account makes more sense then other options, enabling case 1 users not to loose any activity/ p[points/ contacts/ subscriptions etc… and in case 2 all community members have consistency and continuity on the platform and the current community manager to have no loss of information or explanations to make…
Finally perhaps less common but an interesting case for B2B companies:
- A person changes company and their SSO login tied to our App which requires the use of their professional email address, is therefore no longer valid and we need to be able to manually fix this as they’ve created a new account for themselves. We want our community to act as a career long partner and not being able to honour this would be disappointing!