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sarahmiracle
VIP ⭐️⭐️⭐️⭐️⭐️
April 24, 2024
New Idea

Ability to name or title your case statements

Related products:CS Rules Engine
  • April 24, 2024
  • 6 replies
  • 40 views

Would be awesome if we could name/title our case statements because this is a lot to keep track of on their own!

For example:

  • Case 1 → “Green for Enterprise”
  • Case 2 → “Yellow for Enterprise”
  • Case 3 → “Red for Enterprise”

so on and so forth...

 

6 replies

sarahmiracle
VIP ⭐️⭐️⭐️⭐️⭐️
April 24, 2024

another admin quality of life request!

Customer Success Systems Admin @ Amplitude, 3x Gainsight CS Ops Product Council Member
dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
April 24, 2024

This (from advanced JO case expressions) along the lines of what you’re referencing, @sarahmiracle?

If so… yep, it’d be unpleasant if it’s not a similar expression in the dynamic programs. Same for rules. Doesn’t make sense why we wouldn’t be able to change “Case 1” to “Custom Case Label.”

 

 

Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
sarahmiracle
VIP ⭐️⭐️⭐️⭐️⭐️
April 24, 2024

Yeah I’m referring to rules here @dayn.johnson but I guess anywhere where a case expression is used!

Customer Success Systems Admin @ Amplitude, 3x Gainsight CS Ops Product Council Member
darkknight
Expert ⭐️
April 24, 2024

Make our jobs easier not harder please.

Jeff Kirkpatrick
dayn.johnson
VIP ⭐️⭐️⭐️⭐️⭐️
April 25, 2024

🤦 I guess “referencing” was a poor choice of words -- I was looking for an example of how it could be set up (and is, in older areas). Having control over labels (everywhere, product parity applies here) is key. 😃

Staff CS Content & Comms Manager, 2x Gainsight CS Ops Product Council Member
kstim
Helper ⭐️⭐️
April 25, 2024

This would be an excellent addition. We have a few rules with multiple case expressions that look just like @sarahmiracle’s screenshot above, and I always find myself clicking through each case to find the one I’m looking for since they’re not specified.