Ability to pin a Timeline activity

Would love to see this one happening!

I hope this gets prioritized soon. Seems relatively low effort while providing a huge efficiency gain. It will also prevent workarounds like we recently discovered where some of our users were posting activities with an activity date well into the future (e.g. 1/1/2040) so that a certain post would always be at the top. It was throwing off our reporting and some rules.

Any status on this? Looks like it’s been 3 years and is still under consideration. 

@sai_ram Curious to know where this stands on your roadmap as the last status was form 3 years ago. 

It is not good to see a product company not focusing on its community forum and responding back to enquiries nor lsitening to what is being said. 

This is such an easy fix and such an important feature.

Probably would be worth get some inspirations from HubSpot and Gong on how great of a job they do in the space

@Sowmya would you be able to share the latest on this pl?

Hi Team,

Apologies for the late reply.

Certainly, this use case holds significance, and we're in the process of internally brainstorming the optimal solution.

I'd appreciate your input on the following criteria:
1. Manual Control by CSMs - Here, CSMs would highlight critical activities, which would then be displayed at the top of the Timeline.
2. AI-Driven Recommendations - This would involve the AI suggesting important activities based on contextual data.

Best regards,

Sowmya

@Sowmya Thinking from a UX perspective in how other platforms work with pinned documents/posts, I think it would be optimal to allow the CSMs to manually decide which activities they would want to pin to the top of timeline for their customer. However having an AI-driven option would be nice to layer on top over time.

I would like this feature. It may be nice to have pin my last enry or meeting agenda so I have readily available for my next interaction with the customer.