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anna_james
anna_james
Contributor ⭐️⭐️⭐️
September 29, 2020
New Idea

Ability to schedule JO programs other than Daily, Weekly or Monthly

  • September 29, 2020
  • 5 replies
  • 176 views

We are using a program to send a bi-weekly, exception style email to our CSMs to give insights into areas of Gainsight to help with account maintenance. I can only see it possible to schedule programs daily, weekly and monthly. Can we have more flexibility in scheduling? We require to send this every 2 weeks. Weekly is too much and monthly, not enough. 

    5 replies

    nitisha_rathi
    nitisha_rathi
    Expert ⭐️⭐️
    January 8, 2021

    Noted, added to the roadmap.

      andreammelde
      andreammelde
      Helper ⭐️⭐️
      April 26, 2023

      is this still on the roadmap?

      Andrea Carroll
      john.cowles
      john.cowles
      Helper ⭐️
      May 31, 2023

      We just had this come up where our business owner really wants to send a survey every 2 weeks and it appears we are not able to do this.  

      DavidNewman
      DavidNewman
      Contributor ⭐️⭐️
      July 17, 2023

      We’ve been trying to come up with creative ways to do this without much luck, so far.  

      Jabittan
      Jabittan
      Helper ⭐️
      September 19, 2023

      The solution that I am goin to go with right now is to create a JO program and schedule it to run on a specific day (say the 2nd Tuesday of every month), then duplicate that program and schedule the duplicate to run on a different day that will generally be two weeks later (say the 4th Tuesday of every month). This isn’t perfect given how our weeks and months float around, but it is fairly close and easy enough to plan out.

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