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tom_gerth
tom_gerth
Gainsight Employee ⭐️⭐️
May 30, 2019
New Idea

Ability to see NPS 2.0 widget in 360 without Survey Permissions

  • May 30, 2019
  • 10 replies
  • 122 views
It's been brought to my attention that in order for "non-super admin" users to see any data in the NPS 2.0 widget in C360, users have to have Analyze permissions on the survey. If they don't have these permissions, users will see "N/A" in the widget, which may lead to confusion around whether or not the widget works/if the calculation is being done. This leads to an extra permissioning step that did not used to be required.

This permission was not required in NPS 1.0, where any user that had the ability to see C360 could see the NPS average for that account regardless of survey permissions.

I'm hoping we could implement some sort of a "one-click" function to make this visible to all users, or to just eliminate the need to have permissions to see this at the 360 level?

      10 replies

      angelahibdon
      angelahibdon
      Contributor ⭐️⭐️⭐️⭐️
      May 30, 2019
      Yes, PLEASE!!!!

      Angela Hibdon
        cameron_wright
        cameron_wright
        Gainsight Employee ⭐️⭐️
        May 30, 2019
        I agree!!!!!!

        Cameron Wright - Sr. Security Engineer
        meenal_shukla
        meenal_shukla
        Gainsight Employee ⭐️⭐️
        May 30, 2019
        100% agreed.

        Outplay. Outwit. Outlast.
        piyushmadhukar
        Helper ⭐️
        June 3, 2019
        We are analyzing this. I'll update you once the analysis is done. Thanks for posting! 

        joshua_phillips
        joshua_phillips
        Contributor ⭐️⭐️
        June 3, 2019
        Thanks for jumping on this support, please push a solution out asap, I was able to get around this temporarily by creating a Security permissions group for my entire end user base which is not sustainable moving forward.

        meenal_shukla
        meenal_shukla
        Gainsight Employee ⭐️⭐️
        June 6, 2019
        @abhishek_sivaraman

        Outplay. Outwit. Outlast.
        heather_landgraf
        heather_landgraf
        Contributor ⭐️⭐️⭐️⭐️⭐️
        February 13, 2020

        what is the status on this?

         

          davebrown2242
          davebrown2242
          Helper ⭐️
          February 13, 2020

          Launching Survey 2.0 and NPS 2.0… I agree as well.

          DB
          sai_ram
          sai_ram
          Expert ⭐️⭐️
          February 14, 2020

          @All, we have added this to our short term, I will update you here once we consider this for release. Thanks!

            Veronica.Moore
            Helper ⭐️⭐️
            May 23, 2023

            We are in need of this as well. Over the next 6 months, we will be adding other surveys to Gainsight that not everyone should be able to see/analyze. Some will be anonymous or semi-anonymous and not necessarily tied to an account. Allowing users to analyze surveys within the Survey section creates unnecessary confusion as users need to know which survey names to look at.

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