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Joo Park
Contributor ⭐️
February 19, 2025
New Idea

Ability to send single email to all account contacts based on role

Related products:CS Journey Orchestrator
  • February 19, 2025
  • 1 reply
  • 36 views

It would be great to send a single email to all contacts in an account with specific criteria, like role, as the “to” or recipients. I know we can CC up to 3 contacts but that doesn’t serve the need.

Similar to ​@carolyn_dibuono ‘s post

We have emails that need to go out to multiple account POCs to have everyone on the customer’s team aware of the communication to eliminate the forwarding, checking for other recipients, etc.

    1 reply

    alizee
    VIP ⭐️⭐️⭐️⭐️⭐️
    February 19, 2025

    ​@Joo Park  You can do that with simple programs. Since you’re talking about « one email », that’d be the way to go. 

    in dynamic it cannot work because we can branch out based on email open or link clicks and we’d not be able to track who has clicked… at least that’s what the JO team informed us of during the beta 

    The most expensive part of building is the mistakes. That's true in construction. Not so much in CSOps. So ask questions, make mistakes and learn. All views expressed here are my own.