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steve_davis
Gainsight Employee ⭐️⭐️
March 21, 2019
New Idea

Ability To Shorten URL Field Hyperlinks

Related products:CS Other Features
  • March 21, 2019
  • 4 replies
  • 3105 views
I got a request from a customer today to have the ability to customize the text in the URL fields in Gainsight (MDA). Essentially, users are accustomed to having an option for putting the "link address" and also a "label" (see screenshot below). The ask is that in Rules engine they could (for example) put in the hyperlink, but have the text show a label. Ideally, I think this would require a token that they could put in which would replace the long (and ugly) URL that often get generated in this field.

Zendesk does this in SFDC with their integration.



    4 replies

    pgeorge
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    April 26, 2019
    Hi Steve,

    We have added this request to our roadmap but it will not be taken up in the near future

    sarah.kiani
    Contributor ⭐️⭐️⭐️
    March 3, 2020

    @pgeorge any update on when this functionality would be available? We are trying to embed Sisense (BI tool) URL links on C360. Since each link is 5 lines long, it’s taking up a lot of unnecessary space.

     

    If this is still not in the near-future product roadmap, is there a workaround today you can suggest?

    cankney
    Contributor ⭐️⭐️⭐️
    January 21, 2021

    This would be so helpful to have. We have several tabular reports with hyperlinks, and they take up lots of unnecessary space on the report.

    ssamarth
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    February 2, 2021

    @cankney  We have added this request to our long term roadmap.