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Helper ⭐️
November 13, 2019
Released

Ability to stop and delete a JO Program after it's been paused

Related products:CS Journey Orchestrator
  • November 13, 2019
  • 22 replies
  • 554 views

Hello, I’ve paused a few programs that I will not be making active again and have no way of deleting them (the trash can icon is greyed out). Is there a reason we are unable to delete paused programs?

22 replies

Contributor ⭐️⭐️
December 17, 2025

​@vmallya Given the recent compromise and Gainsight setting JOs to PAUSE for many users, can we please get this enhancement? My team does not want to accidentally send emails after 3 weeks of inactivity. I’m unable to drop participants from the old version or stop the old version. Can we at least get this done with a support ticket?

 

vmallya
Gainsight Employee ⭐️
Gainsight Employee ⭐️
December 18, 2025

​Yes, @JamesSpeer - you can share the programs list in a support ticket.

Vijay | PM | JO | Gainsight