We are looking to update the Unsubscribe Here link to a customer URL so that we can centralize the Manage Preferences experience across our organization. We are using other email tools in pre-sales and marketing and would like to consolidate the unsubscribe experience for our recipients.
New Idea
Ability to update the Unsubscribe Page to a Custom URL outside of Gainsight
+4
Our compliance team mandates that we use OneTrust to manage our contacts preferences and would like for us to redirect the unsubscribe message to OneTrust.
+1Ability to add custom link in footer is part of roadmap.
Can we connect to get more understanding.
Do you have an update on this feature
+1 for us. We would like the Unsubscribe URL to direct to a Global Subscription Page for our company.
Our company doesn’t allow us to use the default Gainsight landing page/URL. Due to this, we are only able to send ‘operational’ type emails that don’t include the ‘unsubscribe’ link. Allowing us to use a custom URL for the unsubscribe page would expand our capability with email from Gainsight.
+1
Here are the release notes:
+3It looks like this has not been expanded to our use case, unfortunately. According to the release notes:
“Note: Custom Opt-Out settings are supported only in Dynamic JO programs and Group Send. They are not supported in Simple or Advanced JO programs.”
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