Ability to update the Unsubscribe Page to a Custom URL outside of Gainsight

Our compliance team mandates that we use OneTrust to manage our contacts preferences and would like for us to redirect the unsubscribe message to OneTrust.

Ability to add custom link in footer is part of roadmap.

@karenadornetti how are you planning to sync opt out categories between GS & One trust.
Can we connect to get more understanding.

Do you have an update on this feature @ssamarth? 

+1 for us. We would like the Unsubscribe URL to direct to a Global Subscription Page for our company.

Our company doesn’t allow us to use the default Gainsight landing page/URL. Due to this, we are only able to send ‘operational’ type emails that don’t include the ‘unsubscribe’ link. Allowing us to use a custom URL for the unsubscribe page would expand our capability with email from Gainsight. 

​@jnelson I believe the ability to use custom footers and company-managed preference centers was part of the September release!

Here are the release notes:

https://support.gainsight.com/gainsight_nxt/Release_Notes/Current_Release_Notes_-_2025/01Gainsight_CS_On-Demand_Release_Notes_-_September_2025#Custom_Opt-Out_Preferences_and_Email_Footers_in_JO

It looks like this has not been expanded to our use case, unfortunately. According to the release notes:

“Note: Custom Opt-Out settings are supported only in Dynamic JO programs and Group Send. They are not supported in Simple or Advanced JO programs.”