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andrew_cummins
Helper ⭐️
August 8, 2016
New Idea

Ability to use filter logic on survey questions

  • August 8, 2016
  • 18 replies
  • 182 views
It would be nice to have the ability to build a survey and then select which questions show for each type of customer or customer attribute that I select. For instance I may have 10 questions but only three questions would apply to the customers that have product "X" or a service package so for those customers I would only want the survey to show those three questions instead of the entire list of 10 questions. Right now I would have to build multiple sets of the same survey to use filter logic because the logic can only be used at the PowerList level. It would be nice to have the ability to use filter logic within the actual survey. 

This way you can create one survey with a power list and use the question filters to identify what questions they get asked for the survey. 

    18 replies

    jennifer_richard
    Helper ⭐️
    March 16, 2017
    Thank you!
    jennifer_richard
    Helper ⭐️
    April 18, 2017
    Hi Praneet-

    Any timing updates?

    Jennifer
    jaclyn_st_gemme
    Contributor ⭐️⭐️
    July 19, 2017
    Hi Praneet,

    Is there any updates on this? Will this be coming out with the summer release?

    Thanks,
    andrew_cummins
    Helper ⭐️
    March 20, 2018
    Any update on this Functionality?
    shannon
    Contributor ⭐️⭐️⭐️⭐️
    June 4, 2019
    Do we have an update of progress on this one or has anyone found a work around besides separate surveys?

    andrew_cummins
    Helper ⭐️
    June 4, 2019
    Three years in the making....not sure where we stand on this 🙂 No work around other than separate surveys. Basically we need attribute based branching.

    Contributor ⭐️⭐️⭐️⭐️
    February 4, 2021

    Hi everyone,

    Can you please share were there any updates for this feature? If yes, what’s the last ETA for deployment?

    I would also suggest to create a single-choice step option for Surveys (as currently we have only multi-choice available, which doesn’t cover all possible cases).

    Thank you in advance!

    richa_bala
    Helper ⭐️⭐️
    June 25, 2021

    Hi @dorian_cudina @andrew_cummins @shannon - just wanted to ensure if you had a chance to explore ‘Display Logic’ in Surveys - this capability lets you display questions selectively based on a criteria you specify. More info here - https://support.gainsight.com/SFDC_Edition/Surveys/Surveys_2.0/Survey_2.0_Design#Display_Logic

    Hope this helps!