Skip to main content
JayS
JayS
Helper ⭐️
January 12, 2024
New Idea

Ability to use more Audience filters in Knowledge Center

Related products:PX In-App Hub (formerly KC Bot)
  • January 12, 2024
  • 4 replies
  • 60 views

Currently we can only use User, Account, Global Context, and Device rules in the audience for a knowledge center bot. As we are looking at localizing our content for global markets this is a bit deal. We need to be able to target users based upon their Account Location (country). 

Simply using the User Language field is not adequate because you may have a user with their language set to en-US even though their account was sold in our Northern Europe market, so they should get the KBOT for Northern Europe (defined by countries) and not the North American KBOT.

cc: @JPKelliher @Gainsight2022 @woodlande @wheelern @Lake1211 @jmobley @katkenny23 

    4 replies

    JayS
    JaySAuthor
    Helper ⭐️
    January 9, 2025

    Hello.

    This idea was submitted 11 months ago. Is there any way to know if anyone at GainsightPX has looked at it yet?

    Thank you.

     

    cc: ​@jmobley ​@aharkut 

    Jay Sherwood
    mmarques
    mmarques
    Helper ⭐️⭐️
    January 10, 2025

    ​@JayS  - What happens if a KC bot and engagements are localized? Would the KC bot and engagements automatically show in the correct language based on the browser locale?

      JayS
      JaySAuthor
      Helper ⭐️
      January 10, 2025

      Hi ​@mmarques,

      Unfortunately, our global go-to-market teams have different requirements for what they need their users to see, so we have separate KC bots for North America and Global.

      I appreciate your response and partnership in brainstorming!

      Jay

      Jay Sherwood
      mmarques
      mmarques
      Helper ⭐️⭐️
      January 14, 2025

      ​@JayS As this is based on account location, can your team set the account location?

      I see that for account, there are fields for Country, Country Code, and Region. I cannot select those account fields in the KC bot, but we don’t set those fields; I can select even custom fields that we set for account.

      If your team uses the identify call to set similar values on individual users, you can select those fields for the user in the KC bot.

       

      Terms & ConditionsAccessibility statement