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jean.nairon
jean.nairon
Expert ⭐️
July 9, 2020
New Idea

Ability to view Gainsight User usage data

  • July 9, 2020
  • 13 replies
  • 275 views

There is currently no easy way to see your team’s usage of Gainsight. You can request your CSM to set up the weekly emailed reports. This information is helpful but it would be great to see it in Gainsight as well and hopefully to be able to drill down into the data more. 

This should also not be something admins need to request and should be automatically setup. As admins, we don’t have great tools to see GS adoption and it would be empower us to drive more adoption if we can easily access the data. 

 

This is available in the SFDC version. 

    13 replies

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    jean.nairon
    jean.naironAuthor
    Expert ⭐️
    October 14, 2020

    Fantastic @skalle. I see it in my org now. Thank you for turning this one around.

    Jean
    jean.nairon
    jean.naironAuthor
    Expert ⭐️
    October 14, 2020

    As an add-on to this request, it would be nice to have a way to make this easily available for our team managers, not just Gainsight admins. We’d love to send our own version of the weekly usage email, but filtered to just their team of CSMs. Currently, even in SFDC we can’t build our reports on our Gainsight usage and we don’t want to extend admin access to all team managers.

     

    @katie_b, I would recommend creating a new product idea for sharing Gainsight360 with non-admins since this idea is now marked as implemented. Gainsight can perhaps enable permissions for this screen so that we can share it with any other user type. 

    Jean
      vmoore
      Contributor ⭐️⭐️⭐️⭐️⭐️
      February 2, 2021

      My org is currently on the SFDC version of Gainsight with a plan to upgrade to NXT this year. Is it possible to see a screenshot of what the usage data looks like in NXT?

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