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Add a button object in Knowledgebase

Related products:CC Knowledge Base
  • February 10, 2026
  • 2 replies
  • 12 views

danielwal_coco

We distribute software through our kbase as download links. 

To make it “prettier” and more user-friendly, in the past (previous kbase platform), I was able to do both of these:

1.) I could format a piece of text as a button “class” which turned it into a graphic with the text as the button’s label - very desirable because it could be used for any purpose. (Suggestion: add a “button” function to the editor that would transfer selected text into a button with properties such as rounded corners, color, font, etc., and of course a link to whatever one wants the button to do...).

2.) I could insert an image file and make it a link to download an installer (or even a link to any URL, for that matter). In GSKB, clicking on an image opens the image...not very helpful. (Suggestion, if an image is associated with a URL, that should supersede the functionality to open the image, or remove that “open image on click” functionality altogether, it’s very odd - images should just be images, not clickable unless they have a URL associated with them.)

2 replies

  • Gainsight Employee ⭐️
  • March 20, 2026
New IdeaOpen

  • Gainsight Employee ⭐️
  • March 20, 2026

Thanks for submitting this idea, danielwal_coco.

We've reviewed it and appreciate you sharing the use case. We'll keep this idea open while we continue to assess interest and impact. Editor enhancements like button objects and improved image link behavior are something we'd like to address as part of upcoming content editor improvements. Community feedback and voting will help guide next steps.