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Discovery

Add a reply when merging an idea via the API

Related products:CC Ideation
  • July 8, 2025
  • 2 replies
  • 18 views

jvdbelt
  • Contributor ⭐️⭐️⭐️⭐️

When merging an idea via the API, no replies are created in the source and target idea.

As a result, the user is not actively notified of this merge, and the relations between the source and target ideas are not visible in the topics.

This is, however, the case when changing the status via Control:

Source idea

 

Target idea

Idea: My suggestion is to formally provide the option to include a reply in the merge idea API — just as would be the case if the status were changed via Control.

I understand that the status update part would be left out, since this concerns a different API, but the rest is still relevant.

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This idea is related to this one: 

 

2 replies

  • Gainsight Employee ⭐️
  • April 27, 2026
New IdeaDiscovery

  • Gainsight Employee ⭐️
  • April 27, 2026

Great callout, jvdbelt, this is a consistency gap I’ve noticed. When you merge via Control, the reply and notification happen automatically, and that same behavior should be available through the API. We're moving this to discovery to understand the scope and figure out the right implementation. Appreciate the clear writeup and the linked related idea too; that context is helpful.