Skip to main content
SmartlyGreg
Helper ⭐️⭐️⭐️
February 28, 2022
Open

Add a toggle to Control Phrases, so hidden/ un-edited phrases can be searched

Related products:CC Customization
  • February 28, 2022
  • 4 replies
  • 81 views

It seems a very common and recurring issue that people are asking how to edit specific strings of text through phrases that do not appear in the Control Phrases section. Once edited they do, so I’m wondering if there couldn’t be a way to toggle what is visible in Control Phrases so that users can search the text they need to edit and edit it themselves… 

I recently had to do this for multiple SSO methods and while I managed to do it, I had to search through at least 3 different forum/ knowledge base topics.

So I’m suggesting a basic filter on the Phrases page to toggle showing all phrases, edited phrases (as seems to be the case now and just hidden phrases, so these can be used in conjunction with the search to make changes easier on users. It might look something like this:

 

4 replies

dilekgencer
Gainsight Employee ⭐️
Gainsight Employee ⭐️
March 14, 2022

Hi @SmartlyGreg, thanks for submitting your idea. Your idea is clear :slight_smile:

dilekgencer
Gainsight Employee ⭐️
Gainsight Employee ⭐️
March 14, 2022
Updated idea statusNew→Open
revote
VIP ⭐️⭐️⭐️⭐️⭐️
November 18, 2022

How many votes I can give here 😚

Contributor ⭐️⭐️
January 17, 2023

We were given a spreadsheet of hidden phrases when we joined Insided during onboarding. Would be AMAZING to be linked to a sheet which Insided keeps updated as new phrases appear. Happy to share our version, but it’s probably old by now!