We would like the ability to show different sets of CTA Status' based on the CTA Type or Reason.
IE: CTA's that require reaching out to a client would have a different set of possible status' than a CTA asking the CSM to complete a field update, etc.
New Idea
Add ability to configure CTA Status options based on CTA Type or Reason
Hi Angela,
Capability to show different sets of CTA Status and CTA Reason based on the CTA Type is in our roadmap and should be available in fall release. I will keep you updated about the exact ETA.
Thanks,
Nitisha
Capability to show different sets of CTA Status and CTA Reason based on the CTA Type is in our roadmap and should be available in fall release. I will keep you updated about the exact ETA.
Thanks,
Nitisha
Hi Nitisha,
We at Cisco would like this ability as well, to create Status'es that are specific to CTA Type, not just have to see them for all CTA Types.
We at Cisco would like this ability as well, to create Status'es that are specific to CTA Type, not just have to see them for all CTA Types.
This is very important for our organization and would allow for more accurate status across our multiple relationships.
Hi,
Ability to create CTA status, reason, linked objects and other attributes by CTA Type will be available in Feb release.
Thanks,
Nitisha
Ability to create CTA status, reason, linked objects and other attributes by CTA Type will be available in Feb release.
Thanks,
Nitisha
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