Add ability to monitor for and insert values into picklist field that are not available in the picklist

We are running into this with our Industry field in Salesforce constantly having new values being added to it that are not matched in Gainsight. While yes, some control would be great, please give us the option to determine that as admins. Right now we have entire records not updating with data from Salesforce via the Connector due to this issue. I want the ability for Gainsight to autodetect and add new values so we’re not constantly having to do this manually. 

Part of the monitor could use picklist field ID’s to find unmatched between the two systems.  I believe this is doable from a hypothetical perspective as we have implemented this “unmatched” logic for duplicate account issues based on our underlying system “challenges” and were able to rapidly move invalid accounts to inactive status.

You would need the ability to sync/store the id value in GS as well.

I think this is would also need to be solved if GS wants to move to a more universal bidirectional sync anyways. It would certainly cut down on headaches between SFDC and GS admin teams as field values update and change.

Shameless plug for character parity in picklist values, which can also be a failure cause between systems 

+1

@Cornelia any idea why this has died in committee?

Hey @bradley let me quickly check with the Product Manager and check if they could revert here to give you an update on the same. 

Would love a way to keep picklists up to date without manual intervention every time

@darkknight @bradley Is the use case for this ask same as what the original poster had mentioned? Or there are more use cases where this functionality will be useful?

@Bhawya are you asking if there are more use cases for syncing picklist values between systems than just syncing picklist values between systems? I don’t know, data integrity? Product stickiness? Data type alignment between systems? Can you clarify what you’re asking?