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Add Callout when writing post

Related products:CC CommunityCC ModerationCC Topic Creation
  • August 13, 2025
  • 5 replies
  • 36 views

Ian Ferguson

Adding a Callout is not available to standard registered users. 

There are an increasing number of stakeholders posting to the Community and in order to create dynamic and easily-consumable posts, I find the Callout feature to be really useful but only Admins can use it.

I recall some Moderation changes are on the Roadmap, perhaps this ability can at least be given to those trusted to moderate certain community areas? If not, for all?

CC ​@olimarrio 

5 replies

  • Gainsight Employee ⭐️
  • August 20, 2025

Hi ​@Ian Ferguson!

 

Indeed the callout functionality is only available in the text editor in Control pages.

For your use case, are you looking into allowing any user in Destination to use callouts, or do you want to restrict this somehow?

perhaps this ability can at least be given to those trusted to moderate certain community areas? If not, for all?

Allowing callout usage for every single user should be relatively easy, while restricting it to certain user roles, is a whole different thing as it requires a much heavier lift.


Ian Ferguson

Hi ​@hhugo Thanks for the reply. To be honest, I don’t mind if anyone can use Callouts. It seems like its maybe the only text feature that isn’t available to everyone? My use case is for other staff (without having to be an Admin) can create more dynamic eye catching posts, but if customers can do this too - that’s not a bad thing. Is it a possibility this could be added to the roadmap? Thanks!


  • Gainsight Employee ⭐️
  • August 21, 2025
New IdeaOpen

  • Gainsight Employee ⭐️
  • November 12, 2025
OpenDiscovery

  • Gainsight Employee ⭐️
  • November 12, 2025

@Ian Ferguson Going to look into this as part of a larger text editor upgrade in 2026!