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brian.atkins
Contributor ⭐️⭐️⭐️
January 19, 2023
Open

Add criteria for engagement rules for NPS comment response presence

Related products:PX Engagements
  • January 19, 2023
  • 4 replies
  • 56 views

It would be great if we could identify responses to NPS or CES surveys where there is NO comment provided, and use that as audience criteria for a follow-up email.

 

I.e. where comment is blank

 

 

4 replies

brian.atkins
Contributor ⭐️⭐️⭐️
January 19, 2023

Should of added that the use case is not to be annoying in asking for more feedback when they already provided comments.

Contributor ⭐️
January 19, 2023

+1

aharkut
Gainsight Employee ⭐️
Gainsight Employee ⭐️
February 7, 2023

Thanks for sharing this @brian.atkins , we will take this up in our roadmap.

aharkut
Gainsight Employee ⭐️
Gainsight Employee ⭐️
February 7, 2023
No Status→Acknowledged