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Contributor ⭐️⭐️
May 10, 2022
New Idea

Add Custom fields to my profile page Gainsight CS

  • May 10, 2022
  • 2 replies
  • 78 views

Hi All,

To would be good to give the CSMs the flexibility to add their own phone numbers in the my profile - for now the CSMs inform me(the admin ) and I make the changes in user management - as CSMs do not have access to this .

Any ideas/insights would be helpful here . 

    2 replies

    johntrask_bt
    Helper ⭐️
    January 3, 2023

    I would also love to see this. My use case would be for a OOO Boolean field. Then I could trigger a process based off that. 

    JohnTrask
    Contributor ⭐️⭐️
    August 14, 2023

    Upvoting for the same use case as John. This would open a whole range of accuracy when informing about SLAs to other Teams as well when a CSM is on PTO.