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New Idea

Add engagement weighting feature for display prioritization

Related products:PX Engagements
  • December 10, 2025
  • 3 replies
  • 14 views

Marion S.
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I would like to request a new feature that allows us to assign a weight value to engagements so we can control which one is shown first when multiple engagements qualify for the same user.

"If multiple engagements qualify to be shown to a user, the one with the greatest weight will be shown first."

To make this useful, we would also like the ability to view and manage these weights in a centralized way, either through a dedicated overview page or by adding sorting and filtering by weight in the main engagement list.

This would help us better prioritize content, avoid overlaps, and improve the overall user experience! 

Thanks for considering,

3 replies

rschlette
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  • Expert ⭐️
  • December 10, 2025

This is already possible https://support.gainsight.com/PX/Engagements/02_Test_Engagement_Configuration/21_Prioritize_Engagements

 

There isn’t a numeric weight, but priority groups and individual engagements within those groups can already be reordered to establish the priority in collisions


Marion S.
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  • Author
  • Contributor ⭐️⭐️
  • December 10, 2025

Thanks for the heads-up! I was expecting to see it in the 'Schedule' tab, so I missed it.

It's strange that the article didn't come up when I searched for that topic before writing this post.
Thanks again!


rschlette
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  • Expert ⭐️
  • December 10, 2025

I would LOVE to see a link to the Priority modal from the Schedule tab