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elizabeth_adams_c593ee
elizabeth_adams_c593ee
Helper ⭐️⭐️⭐️
January 18, 2017
Released

Add 'Goal' to Reporting capability

Related products:CS Reports
  • January 18, 2017
  • 10 replies
  • 169 views
We have a lot of dashboards that show us levels of activity and how our metrics look. One element that would be really helpful is to have the capability to include a goal in the report. Some sort of manual line created that show how our metrics measure against what we're trying to achieve.

      10 replies

      daniel_oberes_b2e3e0
      daniel_oberes_b2e3e0
      Contributor ⭐️⭐️⭐️⭐️
      January 18, 2017
      Yes! I submitted a similar request.

      See: https://community.gainsight.com/gainsight/topics/user-adoption-or-other-metric-planned-forecast-and-...

      Thanks,

      d
        gaurav_kotak
        gaurav_kotak
        Expert ⭐️
        January 23, 2017
        Hi Elizabeth, this is something we plan to take on for spring release. I'd love to discuss what we are planning to build and get feedback your feedback. We are having a meeting this Thursday at noon PST. I'll send you the invite in case you attend, else would love to follow up later. Thanks. 
        elizabeth_adams_c593ee
        elizabeth_adams_c593eeAuthor
        Helper ⭐️⭐️⭐️
        January 23, 2017
        I would love to be included. Thanks for the invite!
        Elizabeth Panska
        elaine_cleary
        elaine_cleary
        Helper ⭐️⭐️
        May 4, 2017
        Hi Gainsight Product, Is there any new information on an easy way to add goals or targets in Gainsight?  I'm working with multiple companies that are very interested and excited for developments in this area.  Thank you!
        lane_h
        lane_h
        Helper ⭐️
        May 4, 2017
        Our CSM team has also requested this. When have targets for X% of upgrades and X% churn, we'd love to be able to see over time that goal. 

        We'd also love to be able to have historical goal reporting. Example: CSMs would like to see their NPS over time. However, sometimes accounts transition from one person to another or the account cancels. We then can't pull historicals for the CSM. I know we could do this by creating a custom MDA table. Although it's something I'd prefer not to do.
        Director of CX and Scale Programs
          samantha_braastad
          samantha_braastad
          Contributor ⭐️⭐️⭐️⭐️⭐️
          October 5, 2018
          Any update on this request? 
          cmultanen
          cmultanen
          Helper ⭐️
          October 8, 2018
          +1 to this request. This would really help keep our CSMs in Gainsight and cut down time spent looking at reports/dashboards in other platforms. 
          catarinacardoso
          Contributor ⭐️⭐️⭐️
          October 13, 2023

          Any update on this?

          Prateek Parashar
          Gainsight Employee ⭐️
          Prateek Parashar
          Gainsight Employee ⭐️
          October 16, 2023

          @catarinacardoso We have released Dynamic Goals ( Static Goal was released earlier) in KPI reports last quarter. You can refer the documentation here . 

          Please have a look at it and let us know you if it does met your expectations and anything that is missing w.r.t Goals in reporting

          Prateek Parashar
            Prateek Parashar
            Gainsight Employee ⭐️
            Prateek Parashar
            Gainsight Employee ⭐️
            October 17, 2023
            Under Consideration→Implemented
            Prateek Parashar
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