Skip to main content
dan_wiegert
Gainsight Employee ⭐️⭐️
November 15, 2021
New Idea

Add lookup into AO reporting objects for Email Raw Events so than Event, Event Msg and Event Date could be added to JO reporting

  • November 15, 2021
  • 2 replies
  • 106 views

Currently in Journey Orchestrator, all of the “AO” objects only provide info on Failure Reason for failed participants. This field is not adequate to provide granular details on why someone was failed/dropped from a program.. Programs show failure reason like: “participant on Bounce List”, but no info on what what/when this bounce occurred is provided. it would be a much better user/admin experience if Event Message,Date, Type was exposed in objects like AO Participants, AO Failed Participants, AO Email. 

 

I have worked with multiple Admin’s in the past 2 weeks on this and have been able to marry Event info from Email Raw Events into either AO Participants or AO Failed Participants via Data Designer, but it would be MUCH easier if we could have object based lookups to Email Raw Events to show Event Message and (at least) Event Date.

 

Also -- in the JO UI when looking at failed participants would it be possible to add a little interactive “+” icon that if expanded would show the actual bounce/Event Message and message date to better explain why a participant was removed from a program? 

 

2 replies

darkknight
Expert ⭐️
November 15, 2021

:100:

Jeff Kirkpatrick
anirbandutta
Expert ⭐️
November 18, 2021

​​​​​​​+@PavanCh 

It's an opportunity for engagement