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tiffany.oda
Contributor ⭐️⭐️⭐️⭐️⭐️
August 23, 2021
Released

Add members to a group

Related products:CC Groups
  • August 23, 2021
  • 12 replies
  • 178 views

We want the ability to add Community Members directly to certain Groups. 

Example Use Cases: 

  • For our User Group program, it will allow us to add the Leader of the group to that group. 
  • We have a Certification program, and the ability to add Community Members directly to the private “Certified” group once they have passed their exam and earned their certification. 

Currently, we would have to just email them with a link to the group and ask them to request to join, which seems like a very clunky and not streamlined process. Additionally, we’d definitely get people who never get around to joining, which would be detrimental to the programs. 

The “invite to group” system email that currently exists would only work for those who are not currently Community Members. Though this would work for those who are just starting their communities or for certain use cases, as communities continue to grow and more people are already in the community, this email loses more and more value. 

Potential Solution: 

(Preferred) Option #1: Create an “Add Members” button from the Group Overview page. 

Create an “Add members” button from the Group Overview page.

(Additional nice to have) Option #2: Create an “Add to group” button from the User Overview page. 

Create an “Add to group” button from the User Overview page. 

 

 

 

12 replies

Product Manager
April 22, 2026

 Big news! The Group Moderator role feature is now officially GA 

As part of this release we made improvement to the add members logic which allows existing community members to be added to a group without any email or approval. 

Release notes : https://support.gainsight.com/cc/Release_Notes/Current_Release_Notes_-_2026/Q1_2026_Release_Notes_for_Customer_Communities_(CC)#Manage_Group_Members_and_Requests_with_Group_Moderators

Article :


 

Product Manager
May 11, 2026
DevelopmentReleased