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dan_ahrens
Expert ⭐️⭐️⭐️
September 26, 2017
Released

Add more filters and search to timeline

Related products:CS Timeline & Activity Tracking
  • September 26, 2017
  • 12 replies
  • 173 views
Now that we're starting to have more activities recorded in timeline there are a few filter/search use cases that would make finding information easier:

  • Ability to filter by date - this could be helpful when looking for information within a specific timeframe 
  • Ability to search/filter by activity creator - this is useful when looking for entries only created by the previous CSM or only created by a specific contributor
  • Ability to search for internal or external attendees - this is helpful when trying to determine which meetings a specific person attended or how often that person was involved in an interaction
These additional search/filter options would help as the current text search appears to only operate on the title of the activity and the text of the activity entry. 

12 replies

marcelo
Helper ⭐️
September 26, 2017
Dan, in addition to those use cases, it would be awesome if we could also do search on the Notes section. Sometimes we need to search for specific keywords (like product or patch) and this would come in handy.

Thanks!

Marcelo
dan_ahrens
Expert ⭐️⭐️⭐️
September 26, 2017
Hi Marcelo - do you perhaps mean searching the ancillary fields that can be added to a Timeline activity type?

The search box today does allow searching of the Notes text section. 
VP of Customer Success at Forcepoint
marcelo
Helper ⭐️
September 26, 2017
Sorry Dan... you are right, I meant to state ancillary fields. Good catch...
jen_pakravan
Contributor ⭐️⭐️⭐️⭐️⭐️
January 26, 2018
are the checkboxes you can add to activity types examples of "ancillary fields"?
sai_ram
Expert ⭐️⭐️
February 8, 2018
Hi, Capability to Search, add Advance Filters and save them as Views, will be available in short term road-map. Thanks for posting

katie_b
Helper ⭐️
February 18, 2019
Sai,

Any update on timing to save views on the timeline filter? We have a new activity type that we're really only intending on using for a specific CSM team. We'd either like to see the ability to add account level filters (like you can in cockpit) to filter this list quickly OR be able to save a filtered view where we can add a fairly long list of authors and not have to add them individually each time.

Katie Baker
jessie_brainerd
Contributor ⭐️⭐️⭐️
April 6, 2019
Agree with the point that it would be very helpful to be able to do "Advanced Filtering", to filter Account Timeline by ancillary field values!

This is especially important because we are guiding customers towards creating Activity subtypes (like adding a "Meeting Type" dropdown to the Meeting Activity Type), to get around the limitation of the number of Activity Types you can have in any given instance. However, it's an issue if they can't easily filter Timeline entries based on these subtypes.

seth
Expert ⭐️
April 18, 2019
+1 for searching by contact name! Prepping for a customer meeting, I had to hunt through a bunch of Timeline entries for the most recent one that involved the person who we're meeting with.

AI Transformation @ Gainsight
dhastings
Contributor ⭐️⭐️⭐️⭐️⭐️
September 27, 2019
Is there an ETA as to when there will be more Advanced Filtering within Timeline - filter by Select Types and their sub-categories? It takes staff a long time to weed through Timeline entries to find the data they are looking for.

Thank you,

Di Hastings - Availity

jen_pakravan
Contributor ⭐️⭐️⭐️⭐️⭐️
September 30, 2019
the ability to search by activity author or date are really important!!