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Gabolino
Helper ⭐️
November 17, 2020
New Idea

Add more reactions to topics/comments

Related products:CC Community
  • November 17, 2020
  • 11 replies
  • 172 views

I don’t think this idea has been posted before. Truth is these days a like-only button doesn’t seem enough, and internet users tend to prefer having more options when it comes to reacting to a topic or comment. 

Perhaps Slack-style is too much for a community forum, but I think LinkedIn has offered a good balance. 

These are the reactions I see can be quite useful: like, love, support, useful, funny, sad, insightful. 

 

11 replies

Gainsight CC Team
Helper ⭐️⭐️
November 19, 2020
Updated idea status NewOpen
Gainsight CC Team
Helper ⭐️⭐️
November 19, 2020

Hi Gabolino!

 

Thank you for the idea, me and the team really like it. This could open up possibilities about measuring engagement with content more precisely. We will open this idea to gather votes. Until then, do you think it would be important to exclude negative emotions like LinkedIn or should we allow for some like Facebook does? I am just wondering. :thinking:

Gabolino
GabolinoAuthor
Helper ⭐️
November 23, 2020

I wouldn’t have negative emotions per se, but I think it’s ok to have reactions that are not entirely happy, such as  :thinking: or  :disappointed_relieved:.

Im not a fan of thumbs down for instance, but you can have a ‘I’m not too sure’ emoji and still keep things cool :D

Ati Somos
Gainsight Employee ⭐️
Gainsight Employee ⭐️
December 2, 2020

Hey Gabolino,

 

Makes sense for me! We will let you know if this gets into our backlog.

 

Thank you!

Product Designer at InSided
timcavey
Helper ⭐️⭐️
December 4, 2020

Yep I think this is a great idea. I posted this one below but I feel this will have it covered. 

 

 

If one of the reactions relates to a high quality or useful sentiment gauge, and we can choose point allocation to support and encourage this behaviour, it’s a great idea for getting better quality posts. 

learning, sharing and repeat
revote
VIP ⭐️⭐️⭐️⭐️⭐️
November 21, 2022

I like this idea. Vanilla platform has several reactions and you can build your own reactions if you want.

 

 

 

Beside this allows users to engage more and different ways, it is possible to measure topic (content) quality with reactions. Also we can link them with gamification, users can earn points when adding / earning reactions.

And so on.

Examples above are from nokia.com and king.com. They dont use all the possible reactions. I dont remember what are custom ones.

mibrahim75
Contributor ⭐️⭐️⭐️
October 30, 2023

I’m surprised this hasn’t received more votes, but I agree tt would be a valuable addition to have more reaction options, such as 'celebrate,' 'love,' and 'agree,' rather than just a single 'like' option.

Shy
Contributor ⭐️⭐️⭐️
November 25, 2024

Within our community, this is also a frequently asked question. What is the current status of this idea?

Contributor ⭐️⭐️⭐️⭐️
July 16, 2026

I really appreciate the thought behind this idea! ​@Gainsight CC Team Any updates to share? 

すもも
Contributor ⭐️⭐️⭐️
July 31, 2026

I really want this feature!  
In our community, there are many people who quietly watch posts. I want to make it easier to see when others are reacting with friendly stamps.  

I think it would help lower the participation barrier for both the people posting and those receiving posts in the community!

すもも