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Add more varied options to surveys

Related products:PX Engagements
  • March 11, 2021
  • 4 replies
  • 22 views

Jack-Occleshaw

Hi All,

Would it be possible to add the functionality to allow me to create surveys that incorporate both ratings and comment/feedback boxes?

 

It would be great for us as we can then ask how people are finding the tool overall and delve deeper into smaller parts of our tools to find out overall ratings and then comments too!

 

 

4 replies

link_black
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  • Gainsight Employee ⭐️⭐️
  • March 11, 2021

Great idea @Jack-Occleshaw !  

 

Check out this previous post for a near term workaround.


Jack-Occleshaw
  • Author
  • Contributor ⭐️⭐️
  • March 11, 2021

Hi Link,

 

Thanks for sending that through, it looks a great temporary fix for us - but as you’ll know we have so many different aspects of our tool…..

 

So if launched say a bit of learning on one of our tools, we’d have to do an NPS survey and then a multi-question survey and it could flood our engagements page with loads of surveys which we have to go back and forth to when trying to understanding ratings. (if if we launch a library of learning for people to do it could be very time consuming to find out the basic stats!).

 

 


broghanzwack
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  • Gainsight Employee ⭐️⭐️
  • January 8, 2024
New IdeaReleased

broghanzwack
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  • Gainsight Employee ⭐️⭐️
  • January 8, 2024

HI @Jack-Occleshaw - this can be accomplished with a single Multi-Question Survey, which now includes three question types: rating, open text, and multi choice.