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NEOGOV Tom
Contributor ⭐️⭐️
July 14, 2026
Parked

Add Native Promotional Pop-ups (Announcement Campaigns) for Customer Communities

Related products:CC Notifications & Subscriptions
  • July 14, 2026
  • 1 reply
  • 11 views

Many community managers need a way to proactively highlight important content without relying solely on homepage banners or featured topics.

I'd like to see a native Promotional Pop-up (or Announcement Campaign) feature that allows administrators to display a customizable modal dialog to visitors when they enter the community or specific pages.

Examples include:

  • Promoting annual customer conferences (such as Ignite)
  • Announcing product launches or major releases
  • Highlighting webinars and live events
  • Driving awareness of new documentation or training
  • Sharing important service announcements
  • Welcoming first-time visitors

Desired functionality

Administrators should be able to configure:

  • Rich text editor with images and branding
  • Primary and secondary call-to-action buttons
  • Display delay (for example, after 2–5 seconds)
  • Frequency controls
    • Once per session
    • Once per day
    • Once per week
    • Until dismissed
  • Page targeting
    • Homepage only
    • Specific product pages
    • Knowledge Base
    • Forums
    • Entire community
  • Audience targeting using Segments
  • Start and end dates
  • Mobile-responsive layout
  • Optional analytics showing:
    • Impressions
    • Dismissals
    • Click-through rate
    • Conversions

Today, many communities have to build this functionality using custom HTML/CSS/JavaScript widgets, which requires development effort and ongoing maintenance. A native solution would make it much easier for community managers to launch professional announcement campaigns without writing code.

This would complement existing Topic Banners and Featured Topics by providing a more attention-grabbing way to communicate high-priority announcements while giving administrators fine-grained control over when and where they appear.

1 reply

Product Manager
September 23, 2026
Thanks for the feedback and the idea! We don't have plans to work on this this year, so we'll be parking this idea for now and will revisit it later.