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danvers
Helper ⭐️
June 21, 2021
Open

Add Private messages to the API

Related products:CC Community
  • June 21, 2021
  • 12 replies
  • 221 views

We’d love to be able to automate sending private messages, but it looks like that’s not possible with the current API. 

The two events that I’d like to see would be a hook to post a new message to a user and one to catch new messages. 

 

Automated welcome messages are a great way to onboard user and get them acquainted with a community, where they can find important information, etc. We could create a great onboarding experience to make the Community more ‘sticky’. I can imagine that it would be a big lift for Insided to build a feature that let admins create something, but adding it to the API gives admins the option to build their own onboarding automations. 

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    DannyPancratz
    DannyPancratz
    VIP ⭐️⭐️⭐️⭐️⭐️
    February 4, 2026

    This is my semi-regular comment on this idea and appeal to please deliver it at some point. 

    I have use cases that come up pretty much weekly. It’s a major blocker on the ability to fully automate some types of moderation + user engagement. 

    Sample use case are

    • any time I want to automate feedback that follows the “praise in public, correct in private” like the use case I shared last time (and many others on that theme)
    • any time I want to subjectively or variably offer points for special types of posts or high quality content and I want to notify them. A few recent examples
      • A “feature of the week” thread i’m piloting where I’m asking for opinions, hot takes, advice, etc and grading them subjectively. I have an automation to award the points, but i’m missing the ability to provide them the positive feedback and inform them their points have been awarded (via private message). So I have to do the PM manually. 
      • A “monthly challenge” engagement that similar has subjective grading and/or variables on the points they receive
      • I don’t want to have to add badges for everything I want to send a private message for; I only want to add badges if they’re value add. But that leaves me with only manual private message options. 
    FYI: I am no longer active in this community
    derrick-g
    Contributor ⭐️
    June 22, 2026

    I was looking for exactly this feature.  I see that this has been requested for a few times but it seems like it hasnt been considered as a feature.
    There are usecases where I would like to automate a PM based off an event, is this possible without using the api?

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