Hi Gainsight team,
I’d like to request a simple email snippet feature in Gainsight.
In HubSpot, a snippet is a short, reusable block of text that CSMs can quickly insert into emails, notes, chats, or records. It helps users avoid typing the same wording again and again. For more snippets context, watch this:
The problem:
CSMs often send similar emails, but sometimes only one small part needs to change.
Example:
For churn-save emails, the opening line may be different depending on the situation:
The CSM already talked to the customer
The CSM has not talked to the customer yet
The issue is related to billing
Right now, we may need to create multiple email templates or manually copy and paste the right wording.
Request:
It would be helpful if Gainsight had reusable email snippets that CSMs can quickly insert into Email Assist or email templates.
Why this helps:
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Keeps emails consistent
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Saves CSMs time
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Reduces duplicate templates
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Makes it easier to personalize emails
Thank you!