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Contributor ⭐️⭐️
June 1, 2020
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Add Risk to Success Plan Objectives

Related products:CS Success Plans & Customer Goals
  • June 1, 2020
  • 7 replies
  • 171 views

Ability to add Risk CTA’s to success plans. i.e. There is a risk tied to a given objective, meaning it cannot be completed and therefore a risk to the success plan.

    7 replies

    aditya_marla
    Helper ⭐️⭐️⭐️
    October 22, 2020

    Hi @drobertsimp ,

    Thanks for sharing on community. Let me know if I understand the ask correctly, you want the ability to add a CTA of type “Risk” to your success plans (and not just “objective” CTAs). Is that correct? We do have plans to. add this capability to add to our NXT edition but there is no ETA for it as of now

    Contributor ⭐️⭐️
    October 22, 2020

    @aditya_marla You are correct, and thanks for the update

    Contributor ⭐️
    February 19, 2021

    This is a huge ask for us, too! If an account has multiple Risk CTAs, we want to create or associate them with a “Get Well” Success Plan so that the multiple Risks can be managed in one place.

    Contributor ⭐️⭐️⭐️⭐️
    February 19, 2021

    +1 for this. While we have largely moved away from tracking risks in success plans it would be helpful to have the flexibility to tie specific risks to a success plan that may be impacted. It would also be beneficial for reporting purposes.  

    Anil Raj Pujari
    Helper ⭐️⭐️
    May 27, 2021

    We are evaluating onadding other CTA types (other than objective) to success plan. Will let you know once its part of the roadmap

    simves
    Contributor ⭐️⭐️
    March 23, 2022

    Do we have any update on this suggestion?

    It would be really useful to add a ‘Risk’ CTA in Success Plans and can’t imagine that it is a massive task?

    Thanks 

    Anil Raj Pujari
    Helper ⭐️⭐️
    October 6, 2022

    Adding CTAs of multiple types (risk, objective, activity, etc) is part of the medium term roadmap. Admin will be able to configure the type of CTAs which can be added in each success plan type.