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Add Sentiment Analysis for User Engagement

Related products:CC Analytics & ReportingCC Gamification & EngagementCC Moderation
  • August 6, 2025
  • 1 reply
  • 4 views

Gcheung

Would love the ability to see positive/negative/neutral sentiment in our community (specifically for Gainsight CC to be clear) to filter down to things like top users that are positive about X. Right now, we can only filter by activity amongst other things but a highly engaged user does not always mean a very positive user. Having this ability to track sentiment would also help us catch negative comments faster that need addressing.

1 reply

Aleksandra
  • Gainsight Product Manager
  • December 4, 2025
New IdeaParked