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heather_hansen
VIP ⭐️⭐️⭐️⭐️⭐️
March 11, 2026
New Idea

Add Service Cloud Messaging Sessions to Staircase

Related products:Staircase AI
  • March 11, 2026
  • 0 replies
  • 6 views

Our team is utilizing the Chat option in Service Cloud, and it appears that’s not pulled into Staircase at all.  We’d like that to be added as further content for Staircase to analyze and for use in measuring Support interactions across customers.