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New Idea

Add Timeline WhatID Resolution for GS Attachments

Related products:CS C360 & R360 & P360
  • August 13, 2025
  • 1 reply
  • 25 views

bradley
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While there are numerous unresolved issues with WhoID/WhatID resolution (e.g., This 

 and 

 

there is a puzzling omission on the reporting capabilities on GS Attachments object. 

The Record ID field appears to function like a Context ID - so depending on the SOURCE of the Attachment (e.g., did you upload via Timeline, C/R360) you will get the ID for that record in that object.

If you Resolve WhatID in this report, you get two options:

 

First thing: There’s already Company and Relationship lookups directly on the object so it’s unclear what this solves here but it’s day 1 so maybe I’ll find out later 

 

Secondly: Timeline is missing. Until this feature rolls out, 100% of your attachments are coming from Timeline (I guess either timeline or Drafts). As a result, resolving to either company or relationship is going to be useless because all the lookups will be blank until the C/R360 sections get used.

 

Please add timeline to the WHOID/WHATID resolution in this object.

1 reply

darkknight
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  • Expert ⭐️
  • August 13, 2025

This. Everything in ​@bradley’s OG post here makes complete and utter sense.