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Add to Timeline from Zendesk Widget

  • December 18, 2018
  • 6 replies
  • 223 views
sam_buddery
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At the moment you can create (or link to an existing) CTA but there is not the option to log an activity in Timeline. This could be valuable for support reps to share Customer specific information that is not a task / CTA.

    6 replies

    C
    • chrisporteous
    • Contributor ⭐️⭐️
    • November 8, 2019

    Is this on the product roadmap?  The ability to post to Timeline from Zendesk would be great!

    C
    • chrisporteous
    • Contributor ⭐️⭐️
    • February 6, 2020

    Is there any update on this?

    gunjanm
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    • gunjanm
    • Expert ⭐️
    • August 19, 2020

    @dan_ahrens @lila_meyer can we get this converted to an Idea and add a ton of votes??

    Gunjan
    lila_meyer
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    • lila_meyer
    • Gainsight Employee ⭐️⭐️⭐️
    • August 24, 2020

    Switched to an Idea for better tracking. The Likes are automatically converted to Votes.

    Lila Krutel, Dir. Global Education Services
    C
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    • CrisCosta
    • Contributor ⭐️⭐️⭐️
    • February 8, 2022

    Yes, please to notes into Timeline from Zendesk!!!

    This would help to embed GS even more in our company across all our teams!

    amasica1217
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    • amasica1217
    • Contributor ⭐️⭐️⭐️
    • January 8, 2026

    This is something our team has been constantly asking for. It would be great if there were some additional features in the Zendesk Connector

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