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sam_buddery
sam_buddery
Gainsight Employee ⭐️⭐️
December 18, 2018
New Idea

Add to Timeline from Zendesk Widget

Related products:CS Connectors
  • December 18, 2018
  • 6 replies
  • 241 views
At the moment you can create (or link to an existing) CTA but there is not the option to log an activity in Timeline. This could be valuable for support reps to share Customer specific information that is not a task / CTA.

      6 replies

      chrisporteous
      Contributor ⭐️⭐️
      November 8, 2019

      Is this on the product roadmap?  The ability to post to Timeline from Zendesk would be great!

      chrisporteous
      Contributor ⭐️⭐️
      February 6, 2020

      Is there any update on this?

      gunjanm
      gunjanm
      Expert ⭐️
      August 19, 2020

      @dan_ahrens @lila_meyer can we get this converted to an Idea and add a ton of votes??

      Gunjan
      lila_meyer
      lila_meyer
      Gainsight Employee ⭐️⭐️⭐️
      August 24, 2020

      Switched to an Idea for better tracking. The Likes are automatically converted to Votes.

      Lila Krutel, Dir. Global Education Services
      CrisCosta
      Contributor ⭐️⭐️⭐️
      February 8, 2022

      Yes, please to notes into Timeline from Zendesk!!!

      This would help to embed GS even more in our company across all our teams!

      amasica1217
      amasica1217
      Contributor ⭐️⭐️⭐️⭐️
      January 8, 2026

      This is something our team has been constantly asking for. It would be great if there were some additional features in the Zendesk Connector

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