Skip to main content
July 26, 2021
Parked

Add toggle between read/unread private messages on the front-end

Related products:CC Users & Roles
  • July 26, 2021
  • 5 replies
  • 62 views

Provide a way to toggle between read and unread private messages on the front-end. Many community members rely heavily on private messages and there’s no easy way to identify the unread messages when there are lots of messages in their history in /inbox/overview

5 replies

janina.woita
Gainsight Employee ⭐️
Gainsight Employee ⭐️
August 6, 2021

Hi @Scott Baldwin! Thanks for submitting this idea.

Indeed, it makes sense to have an unread filter when you have a busy inbox.

I will move the idea to ‘Open’ and you can collect more votes :)

janina.woita
Gainsight Employee ⭐️
Gainsight Employee ⭐️
August 6, 2021
Updated idea status NewOpen
Helper ⭐️⭐️⭐️
December 1, 2021
The following idea has been merged into this idea:

All the votes have been transferred into this idea.
sarahmasterton-brown
Helper ⭐️
May 22, 2025

Yes please to this - although now a very old feature request! 
We have configured all automated messages to go from my own account. I’d like to be able to distinguish between these outbound messages and inbound messages from my members please.
I currently have 2 unread private messages and I can’t find them in the long chain of messages! 
Thanks

Every day is a school day
Product Manager
September 23, 2026
Thanks for the feedback and the idea! We don't have plans to work on this this year, so we'll be parking this idea for now and will revisit it later.