Using Copilot, when the results are returned in a table format, CSMs are needing the ability to export the table in the results. With the table results, it asks if we need an export of the results. When I confirm that I do, it shows:
- “You can export this dataset using the following identifier:”
- The table again
- “To export, use the export or download option provided in your Gainsight or Copilot interface and reference the dataset_id above. If there is a specific export format you need or you require guidance on the next steps, please let me know!”
There is no export option or id shown.
I then clicked the copy icon next to the thumbs up/down icons and see it contains a URL, however when clicking the link, it only pulls up a Gainsight page with a 404 error.
I submitted a support ticket in addition to a community question post (link below).
Support responded, “...Currently, Copilot does not have a dedicated export option, and we are not able to export these responses at this time.” For this reason, I’m submitting this as an enhancement request.
A couple of questions:
- Is this functionality on the short to mid-term roadmap? Is so, when might that be?
- The current response from Copilot is very misleading as it suggests an export is possible. Can something be done to update the response provided? This is causing confusion.
