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Leatham
Contributor ⭐️
February 26, 2018
Parked

Adding check-box for Marketing Consent during User Registration

Related products:CC Community
  • February 26, 2018
  • 3 replies
  • 51 views
Hello,

As the GDPR approaches, there is one issue that Community lacks and that is additional "check-box" and more customization towards User Registration regarding "Marketing Consent".

Should the company desire to contact User, it is currently impossible to achieve this with the tools provided. With current options, it looks (at best) like this:



This is by no means desired way, as there are several major issues.


  1. You cannot move this below password field
  2. You cannot change the size of the font
  3. You cannot choose only one answer (logically, 99% of new users will check NO)
  4. You cannot link conditions to the registration fields, unlike with Terms & Conditions

We propose to add ability for custom "check box" at least.

I am sure, that we are not the only company, that would require this. If possible, sooner than before GDPR hits the field.

Cheers,

Jakub Miller, O2 Czech Republic

3 replies

dandre
Contributor ⭐️⭐️⭐️⭐️⭐️
March 26, 2021

If this happens please also make this available by API, so that other systems can check if the customer opted in/out - especially useful for gainsight

When things get tough, we ask, what is best for the customer?
Sudhanshu
Gainsight Product Manager
June 23, 2026

Thanks for posting this idea.

Capturing marketing consent at registration is something we're actively thinking about as part of a broader effort to modernize the sign-up experience. We want to get this right so rather than shipping a quick fix, we're folding it into that larger effort.

Sudhanshu
Gainsight Product Manager
June 23, 2026
Updated idea statusOpenParked