Skip to main content
cnichols
cnichols
Helper ⭐️
November 16, 2020
New Idea

Additional Logging for Rules

  • November 16, 2020
  • 8 replies
  • 88 views

Hi All,

I recently had a rule that I created that had quite a large number of steps including 4 different load actions. The rule was completing fine in test, however when running live it was not loading contacts to the person nor was it providing any error rather just a blank column in the export. 

When working with support they identified this as a system field that I accidentally selected to attempt to load the data into. 

Is it possible to add more logging to help enhance the troubleshooting process? We burnt about 3 days waiting for support to get back and troubleshoot this and it seems that it could have been drastically more streamlined should we have better logging like “Cannot load to system field”

    8 replies

    heather_hansen
    heather_hansen
    VIP ⭐️⭐️⭐️⭐️⭐️
    November 16, 2020

    Ran into the same problem recently.  Definitely seems like the error logging could be improved.  There are a lot of times I have to reach out to Support to ask about an error because I can’t figure out what the issue is.

    cnichols
    cnicholsAuthor
    Helper ⭐️
    November 16, 2020

    @heather_hansen  - Glad I wasn’t the only one! Huge annoyance when trying to troubleshoot and either no errors are very limited information where you get stuck troubleshooting the rules. 

      sai_ram
      sai_ram
      Expert ⭐️⭐️
      November 17, 2020

      @cnichols and @heather_hansen yes, agree. Few of the complex rules definitely need troubleshooting. 

      How do you think we can solve this for complex rules? Does proper error messages solve this?

      cnichols
      cnicholsAuthor
      Helper ⭐️
      November 17, 2020

      Hi @sai_ram

       

      I would love to see improved logging - I’ve seen a number of times in troubleshooting that logging wasn’t sufficient for administrators therefore leaving us stuck troubleshooting with too little or unclear errors (or in my most recent case it was failing with no error at all or explanation of what went wrong.).

        heather_hansen
        heather_hansen
        VIP ⭐️⭐️⭐️⭐️⭐️
        November 18, 2020

        @sai_ram Yes, any kind of improved messaging would be great.

          sai_ram
          sai_ram
          Expert ⭐️⭐️
          November 23, 2020

          @heather_hansen and @cnichols Thanks for your feedback! Redirecting this to our product team.

          rakesh
          Gainsight Employee ⭐️
          rakesh
          Lets put your data to work!
          November 27, 2020

          Hi All,

           

          Thanks for bringing this up. We want to improve the amount of logging, etc. in the Rules Engine.

          To help us with the most impactful logging, feel free to add to the list here for any potential scenarios where you think we need this.

            katie_b
            katie_b
            Helper ⭐️
            February 22, 2022

            My biggest issue when loading to people is the error ‘Please add the mandatory field/fields.’ If I hit it JUST right it will tell me the field I need to map, but often it’s just this generic message and I’m not sure which field I need to go back and grab from my query in order to map. Listing all required fields not mapped, or at least the ‘next’ one would be incredibly helpful vs my game of trial and error.

            Katie Baker
            Terms & ConditionsAccessibility statement