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DannyPancratz
VIP ⭐️⭐️⭐️⭐️⭐️
October 4, 2022
Parked

Additional Webhooks for User events (including Profile Updates, Ranks and Badges, Category Subscriptions)

Related products:CC Users & Roles
  • October 4, 2022
  • 4 replies
  • 136 views
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Currently, the API offers public webhooks for only two user events: 

User events

 

When I checked with Support, they indicated there are others available, but they are not yet configured to be be publicly accessible: 

We do have some user events available in our API, but there''s no way for the public to get them right now because they''re all internal - would require engineering to expose these events as new webhooks.
 

 

Desired User Events

  • Profile fields updated

    • It would support Salesforce and CRM integrations and automating for keeping contact information up-to-date

      • ex. User updates their job title on community, automation to update their contact record in the CRM

      • This could be an important and valuable tool for companies/community managers to monitor when a customer changes companies, as that could inform the access they should have to certain areas or other relationship elements

    • it would allow community managers to custom build a solution for this idea: 

  • Avatar updated 
    • A specific sub-item of above, it could be used to create safe guards for monitoring the appropriateness of photos uploaded. There’s no current image content guardrails you can automate and there’s no way to flag a user profile. 
  • Category Subscriptions/Follows (added or removed)
    • Would allow integration with marketing systems for email distribution lists
      • Use case: personalized and segmented community newsletters with “top posts for your forums” with smart content newsletter sections showing only the categories they subscribe to
    • Would allows the same time of solution with custom user roles for the email campaigns tool (currently in beta) and improved user segmentation in the User Overview
      • There’s not currently a way to filter or create segments for users subscribed X forum, but this would allow it to be created
  • Rank obtained/changed
    • Would allow community managers to create alerts to solve questions like this: 
    • Use case: visibility into who ranks up and when
  • Badge awarded/earned
    • would allow community managers and teams increased alerts and visibility into when this happens (versus monitoring the badges feed on the community, which cuts off after a certain amount of badges)
      • This could be key for promoting internal visibility and celebrating wins.
      • It could also be configured for making some custom reporting to show badges earned over time (webhook trigger > automated add row to spreadsheet) 
    • Would allow community managers to create their own version of this, if so desired: 
       
  • And this one was previously requested: 

     

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4 replies

DannyPancratz
VIP ⭐️⭐️⭐️⭐️⭐️
April 17, 2023

the first bullet of this has been delivered if you look at the bottom of the API documentation for webhooks. 

However, I heard via product/engineering (via support) that the same webhook cannot be used for Avatar/Profile Photo updates. 

 

Additionally, it looks like the 4th bullet has been delivered as well 

 

So that leaves the middle two as outstanding. 

FYI: I am no longer active in this community
Sebastian
Helper ⭐️⭐️⭐️
July 28, 2023
NewOpen
FMEEvangelist
Helper ⭐️⭐️
April 5, 2024

Just commenting to add myself to this idea thread.

It would be great if there were a webhook notification for rank promotions. I’d like to post a public congratulations message and currently it’s hard to get notified when promotions happen.

Ask me about all things spatial!
Product Manager
September 17, 2026
Thanks for the feedback and the idea! We don't have plans to work on it this year, so we'll be parking this idea for now and will revisit it later.