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gunjanm
Expert ⭐️
May 22, 2026
New Idea

Adjust CTA Status Based on Playbook Progress

Related products:CS Cockpit & Playbooks
  • May 22, 2026
  • 3 replies
  • 46 views

I’ve received this sort of feedback at numerous companies now. It would be great if we could configure playbooks to automatically progress a CTA. For example, we are working through a Termination playbook at the moment and it is crucial to be able to report on where it is at. It is not a 1:1 Task:Status ratio, but it’s close. It would be good if we could set it so that when Task B is complete, move Status to X, without any touch of Rules or anything like that. 

3 replies

zach_davis
Helper ⭐️
May 22, 2026

@gunjanm This would be awesome!

mobrien14
Helper ⭐️
June 4, 2026

Would love to see this type of functionality available at the Success Plan level as well, especially with the AI Success Plan they announced at Pulse. There are so many instances where CSMs fail to properly update a status as they move through the list of tasks & any way we could automate it would be a lifesaver for them. 

Jef Vanlaer
Helper ⭐️⭐️⭐️
June 5, 2026

I’ve even seen CSMs not moving status to Closed while all tasks are checked and done. Just an oversight that could easily be avoided by functionality like this.