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Discovery

Admin feature to set comments from newest to oldest

Related products:CC Moderation
  • October 20, 2020
  • 7 replies
  • 38 views

Edward.Castro

The default view in community posts are set to show the oldest reply first, when intuitively it is of more value to have the newest posts be the default. We realize the users themselves can change this view, however, some may not realize they are able to so it maybe beneficial to our community and possibly others to allow admins to make the choice for this setting.

7 replies

  • Helper ⭐️⭐️⭐️
  • October 21, 2020

Hey @Edward.Castro I understand your reflection. I wonder however if seeing the oldest reply would make sense most of the time. Indeed usually replies fare part of a conversation and don't make sense on their own. Maybe having replies ordered by most recent could lead to some confusion


  • Helper ⭐️⭐️⭐️
  • October 21, 2020
Updated idea status NewOpen

cstrange
  • Contributor ⭐️⭐️⭐️
  • August 8, 2024

@Marion Frecaut is there any update on this request? 

For the initial “welcome and nice to meet you” post - it would be helpful to have this...otherwise you end up having to scroll for pages and pages. Perhaps a setting we can control?


judahs
  • Helper ⭐️
  • May 4, 2026

I would greatly value the ability to choose my own default sort order for viewing replies in Control. For community viewers I think it’s fine to show replies Oldest to Newest, but for moderation purposes it is not. 

In our community, when viewing replies in Control, that default sorting means if a new reply is added to a post with many already existing replies, the newest reply is hidden by the pagination and requires a click to either change the sorting order manually or move to the last page and scroll down to find it.

It would be nice if we could set the default order for moderation purposes in Control to display replies Newest to Oldest instead of having to manually change it every time it’s needed.  

 


  • Gainsight Employee ⭐️
  • May 13, 2026
Updated idea statusOpenDiscovery

  • Gainsight Employee ⭐️
  • May 13, 2026

Hi everyone, ​@Sudhanshu and I have been looking at sorting and filtering options across the app this year. We are currently in discovery and research mode on this but we will give an update as soon as we have this in development. Please keep adding feedback and votes, it will help us further as we work on this.


judahs
  • Helper ⭐️
  • May 15, 2026

Thank you ​@Larry ! Excited to hear this update!