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angela_domenichelli
Contributor ⭐️⭐️⭐️⭐️⭐️
December 12, 2022
New Idea

Advanced scheduling options needed for Journey Orchestrator Participant List

Related products:CS Journey Orchestrator
  • December 12, 2022
  • 1 reply
  • 37 views

We need client’s to be emailed on the first weekday of each month, but that is not possible with the limited scheduling options for generating a Participant List.  Let’s take 2023 as an example with the options currently available:

Option used Issues / exclusions
1st day of the month

1/1 is a holiday and a Sunday

4/1 is a Saturday

7/1 is a Saturday

10/1 is a Sunday

1st Monday of each month

(selected because 5/12 months have Monday first, but needed to manually calculate each year which day would have the most business days at the start of the month)

January & Sept are (observed) holidays in the US

August journey does not start until the 7th (5th business day)

3 months start on a Wednesday, which means emails do not go out until the 6th (4th business day)

1 on a Thursday, emails fire on the 5th (3rd business day)

2 on a Friday, emails fire on the 4th (2nd business day)

Clone program each month to fire on the correct day Labor intensive, need to re-map all tokens in all email versions every month

 

We could solve this with the CRON scheduling tool available in Rules or an OOB option to allow the first weekday.  

1 reply

sdrostgainsightcom
Gainsight Employee ⭐️⭐️⭐️
April 5, 2023

Just jumping in to note that allowing CRON scheduling has frequently come up on Admin Office Hours that I run and in other situations -- I’ll direct people here to vote it up but consider my note here a proxy for about 10 upvotes from Office Hours and during other discussions with Gainsight Admins!

🙂

Scott Drost, Gainsight -- Principal Customer Success Architect